Aggression management training
Aggression and threats can have a major impact on employees. VeiligheidsDienstenCentrum helps organizations to practically prepare employees and teams to recognize signs of tension, respond safely, set boundaries and support one another.
Recognize tension and signals
Learn to observe behavior and situations that may escalate attentively, without rushing to judge or diagnose.
De-escalating responses
Practice responding calmly, clearly and professionally when a conversation or situation becomes tense.
Boundaries and safety
Discuss how to set boundaries, call for help and prioritize the safety of yourself, colleagues and visitors.
Team agreements and aftercare
Make agreements about reporting, cooperation, follow-up and support for employees after a serious incident.
Practical exercises using situations from your work
The content can be tailored to your team’s work context, for example contact with customers, visitors, patients, clients or other third parties.
- Recognize aggression, tension and threats early
- Communicate calmly and try to de-escalate a conversation
- Set boundaries and involve colleagues
- Act safely according to your organization’s procedures
- Make reporting, follow-up and aftercare a topic of discussion
For teams with frequent contact
This training is relevant for organizations where employees may encounter demanding, angry or threatening situations when interacting with others.
Aligning with your own agreements
We are happy to discuss how the training can align with your reporting procedure, aggression protocol, alarm procedure and existing team agreements.
Discuss aggression training for your team
Tell us which situations your employees face, how many participants there are and which questions you want to address. Then we will discuss a suitable training format.
Frequently asked questions
For which teams is aggression training suitable?
For teams that have contact with customers, visitors, clients, patients or other third parties during their work and who want to practice acting safely and professionally.
Can the training be aligned with our own work practice?
Yes. Indicate in your request which situations your team faces and which internal agreements or procedures are important.
Does training prevent all aggression incidents?
Training does not guarantee that incidents will not occur. However, a team can practice recognize signals, communicating, setting boundaries and collaborating within their own agreements.