English translation for convenience. This English text must be reviewed and approved by VDC before publication. Until then, the Dutch version remains the governing version.
On this page you can read which conditions apply when you want to cancel or change a training. The conditions may differ depending on the type of training, the time of cancellation and the chosen payment method. Therefore always check the information that was provided with your registration.
Do you have a question about your reservation? Contact us via info@veiligheidsdienstencentrum.nl and include your name, the training and the course date.
Cancellation or changes
VeiligheidsDienstenCentrum
effective date: 01-10-2026
Publication check: before publication fill in the legal name, the correspondence address, the e-mail address and the contact details. Then have these terms reviewed by a lawyer who is familiar with consumer law. This draft is deliberately written for private participants and is not a substitute for legal advice.
1. When these terms apply
These terms apply to private participants who book a training, course or workshop with VeiligheidsDienstenCentrum. This includes, among others, first aid (EHBO) for adults, first aid for babies and children and NRR resuscitation trainings. The terms apply in addition to the information on the relevant training page, the booking confirmation and the privacy statement.
VeiligheidsDienstenCentrum located at Nijverheidsweg 1B, 3606 AH Maarssen, registered with the Chamber of Commerce under number 42112334. For questions, cancellations and changes VeiligheidsDienstenCentrum can be reached via info@veiligheidsdienstencentrum.nl and 0346 820 542.
A request via the website is not yet a final booking when the training page states that it is a reservation request. The agreement is then concluded once VeiligheidsDienstenCentrum has confirmed the request by e-mail. For a direct online booking the agreement is concluded at the moment the participant receives a booking confirmation.
2. Cooling-off period for online or telephone bookings
If the participant books online, by telephone or otherwise at a distance, they in principle have a 14-day cooling-off period. The cooling-off period starts on the day after the agreement is concluded. Within that period the participant may withdraw from the agreement without giving reasons. VeiligheidsDienstenCentrum does not charge cancellation fees for this and will refund received amounts no later than 14 days after the withdrawal via the same payment method, unless the participant expressly agrees to a different refund method.
The participant can withdraw by sending a clear statement to info@veiligheidsdienstencentrum.nl including at least the participant’s name, the name and date of the training and the booking number. Use of the form in article 10 is not mandatory.
For an online purchase VeiligheidsDienstenCentrum must also provide an easy-to-find online cancellation function during the cooling-off period, for example a button with the text ‘Cancel agreement’ or ‘Cancel booking within the cooling-off period’. After using this the participant immediately receives a confirmation by e-mail.2
3. E-learning and a training that starts within the cooling-off period
Some trainings include mandatory e-learning. This e-learning is digital content or a digital service. The participant only receives immediate access to the e-learning when they explicitly request this in advance and confirm that they understand the consequences for the right of withdrawal.
If the participant is granted access to the e-learning within the cooling-off period, VeiligheidsDienstenCentrum will use a separate, not pre‑ticked consent for this. This consent is separate from the general terms and the booking. Without this consent the participant receives access after the cooling-off period has ended, unless another legal basis applies.
When a participant also requests a classroom training to start within the cooling-off period, VeiligheidsDienstenCentrum will record in advance that the participant requests the immediate start of the service. If the participant then withdraws within the cooling-off period, VeiligheidsDienstenCentrum may only charge a reasonable, proportionate amount for the part that has already been provided at that time. This only applies when the participant was correctly informed in advance and expressly consented to this.
4. Cancelling after the cooling-off period
After the statutory cooling-off period has ended the participant can still cancel the training. The cancellation must be sent by e-mail to info@veiligheidsdienstencentrum.nl. The date on which VeiligheidsDienstenCentrum receives the cancellation is decisive.
The following arrangement applies per participant and is calculated over the full training price applicable at that time, including VAT:
| Time at which the cancellation is received | Cancellation fee | Refund or outstanding amount |
| More than 14 calendar days before the start date | € 0 | The full training price will be refunded or will no longer be due. |
| 8 to 14 calendar days before the start date | 50% of the training price | 50% will be refunded or remains due. |
| 7 calendar days or less before the start date, on the training day itself or in case of no‑show | 100% of the training price | No refund; any outstanding amount remains due. |
These percentages are a reasonable pre-estimated compensation for costs that VeiligheidsDienstenCentrum incurs for the reserved place, instructor, preparation, administration, location and any available e-learning. VeiligheidsDienstenCentrum will never charge more than the reasonably incurred damage. If the actual, unavoidable damage is demonstrably lower, the participant may request clarification and VeiligheidsDienstenCentrum will reassess the fee.
The final registration date on a training page may be earlier than the periods in this article. The final registration date does not limit the statutory right of withdrawal.
5. Changing the date or training
A participant can only change a booking if there is space in the desired other training. A change request must be sent by e-mail to info@veiligheidsdienstencentrum.nl.
| Time at which the change request is received | Change policy |
| More than 14 calendar days before the start date | One-time change to an available training free of charge. For a more expensive training the participant pays the price difference. For a cheaper training the difference will be refunded. |
| 8 to 14 calendar days before the start date | Changing is possible for a € 25 administration fee, provided there is space. Any price difference will be settled in addition. |
| 7 calendar days or less before the start date | Changing is no longer possible. Article 6 does offer the possibility to have a replacement participate free of charge. |
The new training date must fall within twelve months of the original training date. If the training is more expensive on the new date, the participant will pay the price difference. A credit or change is not redeemable for cash, except when VeiligheidsDienstenCentrum cancels the training itself or the law provides otherwise.
6. Free replacement by another participant
Up to the start of the training the participant may have another person participate in their place free of charge. The original participant must provide the replacement’s name, e-mail address and telephone number by e-mail to info@veiligheidsdienstencentrum.nl no later than one working day before the start.
The replacement must meet any admission requirements and must be able to complete the mandatory e-learning in time. The original participant and the replacement arrange any financial settlement between them. VeiligheidsDienstenCentrum does not process private arrangements between them.
7. No‑show, late arrival and failure to meet course requirements
A participant who does not show up, arrives late or does not complete the mandatory preparation in time is not entitled to a refund. VeiligheidsDienstenCentrum will assess per training whether participation or completion is still possible. If a participant cannot participate or cannot obtain a certificate due to their own fault, the training fee remains due.
This article does not limit the rights of the participant where VeiligheidsDienstenCentrum does not perform the training as agreed.
8. Cancellation or rescheduling by VeiligheidsDienstenCentrum
VeiligheidsDienstenCentrum may cancel or reschedule a training when there is a reasonable cause for doing so, for example due to insufficient participants, illness of an instructor, unsafe conditions or force majeure. VeiligheidsDienstenCentrum will inform the participant as soon as possible.
In that case VeiligheidsDienstenCentrum offers the choice between a suitable replacement date or a refund of all amounts paid for the relevant training. If the participant does not choose the replacement date, a refund will be made within 14 days. Statutory rights of the participant always remain applicable.
9. Complaints and contact
A question, complaint, cancellation or change request can be sent to info@veiligheidsdienstencentrum.nl. Please include the participant’s name, the training, the training date and the booking number. VeiligheidsDienstenCentrum will confirm receipt and provide a substantive response within 14 days. If this is not possible within that period, VeiligheidsDienstenCentrum will indicate when a substantive response will follow.
Dutch law applies to these terms. This does not affect mandatory consumer protection that applies to the participant.